π Analytics Page
Your Google reviews turned into real business intelligence.
π§ Why This Matters
Google reviews are the most visible and trusted source of public feedback about your business.
They're:
- π’ Authentic β written by real customers
- β±οΈ Fresh β updated daily, automatically
- π¬ Rich in insight β praise, complaints, themes, and trends
Yet most businesses don't truly analyze them.
This dashboard turns your review data into a gold mine of answers: What's working? What's hurting you? What needs your attention?
ποΈ Time Picker
Use the top-left selector to view analytics for:
- Last Week
- Month
- 3 Months
- Year
All % changes shown on the page compare your selected period to the previous one of the same length.
Example: "Last Week" compares to the week before that.
π’ Top Summary Cards
These give you quick highlights of the selected time range:
- π New Reviews β Total reviews, with % change from last period
- β Average Rating β Average for the period, with % change from last period
- βUnresponded Reviews β Reviews that still need a reply
π Reviews Trend Graph
Visualize how your metrics change over time. You can toggle between:
- β Overall Rating
- π½ Food Rating
- π§βπ³ Service Rating
- πΆ Atmosphere Rating
- π Review Count
Perfect for spotting dips, peaks, and long-term shifts.
π€ AI Insights Your Smartest Team Member
π¬ "Every week, our AI scans all your reviews, picks the most valuable patterns, and highlights what matters most β so you don't have to."
It chooses what to surface based on what's new, what's repeating, and what can help you take action.
- π₯ Top praised items (e.g. "pita bread", "friendly staff", "amazing cocktails")
- β οΈ Frequent complaints or quality issues
- π Spikes in sentiment, either positive or negative
- π Drops in rating across a specific location or dish
- π§ Hidden patterns you wouldn't catch manually
- π‘ AI Tip β an actionable takeaway you can apply now
This is more than a summary β it's your automated review analyst, helping you improve and stay ahead without digging through reviews yourself.
π§ Reputation Score & π₯ Momentum Score
Reputation Score
Do you make a strong first impression?
- Combines your review quantity and average rating
- Higher score = more likely to attract new customers
- Important for customer decision-making
Momentum Score
Are you trending right now?
- Tracks how your recent reviews compare to the period before
- Focuses on change in rating + volume
- Strong momentum boosts your visibility on Google Maps β often more than your total reputation!
β Tip: While both scores are useful, Momentum is a more powerful signal to Google than Reputation alone.
π All-Time Rating Breakdown
See how your reviews are distributed (5β to 1β ). Helpful to:
- Spot long-term trends
- Explain historical averages
- Identify ratings gaps over time
π¬ Customer Reviews Table
- Filter by rating, date, and text presence
- Quickly scan real reviews
- Click Reply or View to manage them in the Review Management tab